Returns & Refunds
Tech On Bit provides customised digital services, including web design and development, photo editing, graphic design and digital marketing.
This policy explains how we handle cancellations, delivery concerns and refund requests. It does not limit any mandatory consumer rights that apply to your purchase.
1. Digital Services and Returns
Our work is delivered digitally, so there is normally no physical product to return.
If you experience a problem with a service or deliverable, please contact us with your order details so we can review the issue and discuss an appropriate resolution.
2. Before Placing an Order
Before confirming a project, please review the agreed:
Scope of work and deliverables.
Price, currency and payment schedule.
Estimated delivery timeline.
Included revisions.
Third-party purchases and recurring costs.
Any project-specific cancellation terms.
Important charges or restrictions should be explained before you approve the work. A written project agreement may provide additional details, subject to applicable law.
3. Cancellation Before Work Begins
Contact us promptly if you need to cancel.
If work has not started, we will review the payment for refund. Any deduction for an authorised purchase or cost already incurred will be explained.
A deposit is not automatically treated as non-refundable regardless of the circumstances. Refund eligibility depends on the agreement, work performed, authorised costs and applicable rights.
4. Cancellation After Work Begins
If you cancel after production starts, we will assess:
Work already completed.
Deliverables or milestones already supplied.
Authorised third-party purchases.
Other agreed costs already incurred.
A partial refund may be appropriate for the unused portion of your payment. We will explain the calculation and the work or costs deducted.
5. Revisions and Delivery Concerns
If a deliverable does not match the agreed requirements, please identify the specific issue and provide relevant examples, screenshots or affected files.
Where appropriate, we will offer a correction or an included revision.
Requests for a different creative direction, additional pages, extra images, new functionality or a changed brief may fall outside the original scope. Any additional charge will be discussed before extra work begins.
6. Photo Editing and Design Services
For photo editing or design concerns, please provide the affected filenames and explain how the results differ from the agreed instructions or reference.
Source image quality, missing details and technical limitations may affect what can reasonably be achieved. We will review the issue against the accepted brief and discuss corrections or another appropriate remedy.
A preference change after work is completed is assessed separately from a failure to follow agreed requirements.
7. Website Development Services
Website projects may involve discovery, design, development, testing and launch stages.
If you cancel during a project, we will assess completed work and authorised costs at the relevant stage. Payment for one stage does not automatically determine the outcome of every refund request.
Problems relating to agreed functionality should be reported with enough detail for us to investigate. New features or changes to approved requirements may require a separate quotation.
8. Services We Cannot Deliver
If we cannot provide an agreed service, we will discuss an alternative, a revised schedule or a refund for the undelivered portion, as appropriate.
If a significant problem cannot reasonably be corrected, we will assess the available remedy in light of the project agreement and applicable consumer rights.
9. Third-Party Purchases
Domains, hosting, software licences, plugins, stock assets and other external services may have their own cancellation and refund terms.
Authorised costs already incurred may be deducted where appropriate and lawful. We will explain relevant third-party charges rather than treating all payments as automatically non-refundable.
Funds that have not been spent or committed will be considered separately.
10. Digital Marketing and Advertising
Marketing results depend on factors such as competition, budget, audience, website quality and platform decisions.
Rankings, enquiries, conversions and sales are not guaranteed unless a written agreement expressly states otherwise.
Advertising spend already used by a platform is separate from our service fees. Refund requests involving unused advertising funds, undelivered work or service concerns will be reviewed according to the circumstances and applicable rights.
11. Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or paid an incorrect amount, contact us with the order number and payment reference.
We will verify the payment records and arrange an appropriate correction or refund where an overpayment is confirmed.
Please do not send banking passwords, verification codes or complete card details.
12. How to Request a Refund
Submit your request through our Contact page or a support ticket in your customer dashboard.
Please include:
Your order or invoice number.
The email address associated with the order.
The reason for your request.
Relevant files, screenshots or payment references.
Your preferred resolution.
Providing clear information helps us investigate your request.
13. Review and Refund Processing
We will review your request against the agreed scope, work completed, payment records and applicable rights.
If a refund is approved, we will confirm the amount and expected processing arrangements. Refunds normally use the original payment method where available.
Payment provider processing times and currency conversion may affect when and how the refund appears. If an alternative refund method is needed, we will discuss it with you before proceeding.
14. If You Disagree With a Decision
If you believe relevant information has been missed, reply with the details you would like us to review.
Our internal review process does not prevent you from exercising rights available under applicable law or through your payment provider.
15. Contact Us
For cancellation, revision or refund questions, please contact Tech On Bit through our Contact page.
Existing customers can also open a support ticket from their customer dashboard.